The following is Summit Pet Product Distributors' return policy. Please note that we do not guarantee the sale of any product. In addition, we adhere to the manufacturer's written return and warranty policies unless otherwise stated.
FOR SUMMIT TRUCK DELIVERY ORDERS
Any claims for broken items, damages, or shorted merchandise should be made at the time of delivery. We ask that you check in your order with the driver. We will allow you up to 48 hours to make any further claims for additional damages or discrepancies. Claims must be made within this period to avoid a 25% restocking fee. Credits will not be issued for store breakage, priced or non-defective merchandise. Drivers are not allowed to pick up any merchandise without prior approval from our office. All tanks must be inspected at the time of delivery prior to the signing of an attached tank damage release form in order to receive credit.
For all non-Iams dog and cat foods, please contact the manufacturer’s representative for their out-of-date policies. As with Iams foods, you must inspect all non-Iams dog and cat foods and verify receipt in good condition at the time of delivery.
IAMS AND EUKANUBA RETURNS
Any claims for broken bags, damages, or shorted product should be made at the time of delivery. You must inspect for damage and verify receipt in good condition of all Iams and Eukanuba products. We will not accept any damage, shortage or infestation claims after the invoice has been signed.
Summit Pet Product Distributors, Inc. will allow you to return "out of date" Iams and Eukanuba products up to an amount equal to 3% of the previous calendar year's purchases. All "out of date" Iams and Eukanuba returns must be in resalable condition. Drivers are not allowed to pick up any returns without prior approval from our office. You must notify Summit Pet to request a returned goods authorization.
Consumer returns now require you to completely fill out an Iams Consumer Return Form. This form must then be attached to the product and you must notify Summit Pet Product Distributors to request a returned goods authorization.
FOR UPS OUT-OF-TERRITORY ORDERS
We make every effort to ensure accuracy in all of our orders. However, in the unlikely event that we make an error, please observe the following guidelines:
If you have received the wrong item or quantity
Ship your item(s) back to Summit Pet. If we confirm that it is our mistake, we will credit you for the incorrect product as well as your freight cost to ship the item(s) back to us.
If you have received a defective product
Ship your item(s) back to Summit Pet. If we confirm that the item is defective, we will credit you your freight cost to ship the item(s) back to us and we will ship you a replacement product with the freight charge waived.
Please note that items returned to us that were not a result of our mistake are subject to a 25% restocking fee. Items must be returned items to us in an unused and resalable condition.